Last updated: September 16, 2026
We want your new equipment to suit your space and your routine. If it does not, this policy explains how to send it back, how refunds are paid, and how warranty claims work.
Your 45-day return window
You may request a return within 45 days of the delivery date. To qualify, the item must be unused, undamaged, and in its original packaging with every part, accessory and manual included. Please keep your order number handy, as we need it to find your purchase.
Items we cannot take back
Equipment that has been assembled and used, items missing parts or packaging, and products marked final sale cannot be returned for a change of mind. This does not affect warranty claims or items that arrived faulty.
Starting a return
Email support@getsmartfit.online with your order number and a short note on why you are returning the item. We reply with a return authorization and the address to ship to. Parcels sent without authorization may be refused.
Return shipping costs
For change-of-mind returns, you arrange and pay for shipping back to us, using a service with tracking. Large equipment is heavy, so we recommend checking the cost before you request a return. If the return is because of our mistake or a defect, we cover the shipping.
How refunds are paid
Once your return arrives, we inspect it and let you know by email whether it is approved. Approved refunds are sent to your original payment method within 5 business days of inspection; your bank may take a few more days to show the credit. Outbound shipping charges are refunded only when the return results from our error or a defect.
Exchanges
To swap an item, return the original for a refund and place a new order for the product you want. This keeps things quick and avoids stock being held.
Damaged, faulty or incorrect items
If something arrives damaged, does not work, or is not what you ordered, email us within 5 days of delivery with your order number and photos of the item and packaging. We will send a replacement, arrange a repair, or issue a refund, and we cover any shipping involved.
12-month limited warranty
All products are covered for 12 months from delivery against defects in materials and workmanship under normal home use. To make a claim, email us your order number, a description of the fault, and photos or a short video. The warranty excludes wear from normal use, cosmetic marks, misuse, commercial use and damage from assembly or use that does not follow the instructions.
Refund not received?
If 10 business days pass after your approval email and the credit is still missing, check with your bank or card provider, then contact us so we can trace the payment.
How to reach us
GetSmartFit, 7906 Hollowview DrSellersburg, IN 47172. Email: support@getsmartfit.online. Phone: (502) 592-8529.