Last updated: September 16, 2026
Here is how GetSmartFit gets your home fitness equipment from our warehouse to your door. For returns, please see our Refund & Returns Policy.
Delivery area
We deliver to addresses in the contiguous United States (the 48 adjoining states and Washington, D.C.). At this time we do not ship to Alaska, Hawaii, US territories, APO/FPO addresses or other countries. Because many of our products are large, we may be unable to deliver to PO boxes.
Processing and dispatch
Orders are handled Monday to Friday, excluding federal holidays. In-stock items are dispatched within 1 to 3 business days of payment. Orders placed on a weekend or holiday enter the queue on the next business day. If an item is delayed, we email you with the expected date and the option to cancel for a full refund.
Shipping charges
Standard shipping is free on orders over $150. Orders of $150 or less are charged a flat shipping rate, which appears at checkout before you pay.
Transit times
After dispatch, standard delivery usually takes 4 to 8 business days, depending on your location. Carrier delays, severe weather and peak seasons can extend this, so delivery dates are estimates rather than guarantees.
Tracking
You receive an email with a tracking link once your order leaves our warehouse. Tracking can take up to 24 hours to show activity. If it has not updated for 3 business days, let us know and we will contact the carrier.
Receiving heavy items
Some equipment arrives in large, heavy boxes and is left at the door or the nearest safe place the carrier can reach. Please check the box for visible damage when it arrives and keep all packaging until you have inspected the contents.
Check your address
Please review your delivery address before confirming the order. We cannot be responsible for delays or losses caused by an incorrect address, and a parcel returned to us for this reason may need to be reshipped at your cost.
Lost or damaged in transit
If tracking shows your parcel as delivered but you cannot find it, or it arrives damaged, email us within 5 days of the delivery date with your order number and photos where relevant. We will open a claim with the carrier and arrange a replacement or refund once it is resolved.
How to reach us
GetSmartFit, 7906 Hollowview DrSellersburg, IN 47172. Email: support@getsmartfit.online. Phone: (502) 592-8529.